Preview Tool

Cisco Bug: CSCuw32892 - Precision Routing supports CVP Courtesy Callback feature or not

Last Modified

Feb 15, 2018

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases


Description (partial)

Need to confirm whether Courtesy Callback is supported with Precision Routing or not.

As per UCCE SRND its not supported

Precision Routing does not support Unified CVP's Courtesy Callback feature. The complexity of Precision Queues makes calculating accurate Estimated Wait Times difficult. Courtesy Callback depends on Estimated Wait Times. 

As per CVP SRND its supported

Courtesy Callback requires an accurate EWT calculation for its optimal behavior.

Consider the following recommendations to optimize the EWT, when using Precision Queues for Courtesy Callback:

    Queue the calls to a single Precision Queue

    Do not include a Consider If expression when you configure a step.

    Do not include a wait time between steps or use only one step in the Precision Queue.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.