Cisco Bug: CSCuw32736 - User/Queue API Not Suported In UCCX Deployment
Aug 07, 2018
- Cisco Finesse
Known Affected Releases
Symptom: In Cisco Finesse, attempting to GET the API http://<Finesse FQDN>:<Port>/finesse/api/User/<Userid>/Queues yields an empty result even though the user is assigned to at least one queue. The result is: 200 OK <Queues /> Conditions: Finesse is co-resident with Unified Contact Center Express (UCCX).
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases