Preview Tool

Cisco Bug: CSCuw32736 - User/Queue API Not Suported In UCCX Deployment

Last Modified

Oct 18, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.6(1) 11.0(1)

Description (partial)

In Cisco Finesse, attempting to GET the API http://<Finesse FQDN>:<Port>/finesse/api/User/<Userid>/Queues yields an empty result even though the user is assigned to at least one queue.

The result is:

200 OK
<Queues />

Finesse is co-resident with Unified Contact Center Express (UCCX).
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.