Cisco Bug: CSCuw31605 - Jabber does not mark missed call for cause code 19 disconnect

Last Modified

Feb 13, 2018

Products (1)

Cisco Jabber for Windows

Known Affected Releases

11.1(0)

Description (partial)

Symptom:
If PSTN service provider disconnects the call with ISDN cause code 19 , i.e. when jabber user does not answer and call times out after 2 minutes, Jabber does not mark this call as a missed call in call history.

Conditions:
Happens only when jabber is being used in deskphone mode.
Issue not seen in softphone mode.

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