Guest

Preview Tool

Cisco Bug: CSCuw28890 - UCCX: Finesse doesn't treat a QM invoked Silent Monitor correctly

Last Modified

Dec 07, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

Known Affected Releases

10.6(1)

Description (partial)

Symptom:
When Silent Monitor is invoked using Quality Managements interface, Finesse agents see the call, and are aware that they are being monitored.

Conditions:
All
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.