Cisco Bug: CSCuw28793 - Uncaught exception when opening missing graymail internal configuration
Nov 08, 2018
- Cisco Email Security Appliance
Known Affected Releases
Symptom: You may observe the following application fault in the appliance's error logs: Tue Sep 1 12:00:00 2015 Critical: An application fault occurred: ('client/graymail_config.py read_default_config|42', "<type 'exceptions.UnboundLocalError'>", "local variable 'fd' referenced before assignment", '[_coro.pyx coro._coro._wrap1 (coro/_coro.c:8500)|757] [client/graymail_config.py config_change|298] [client/graymail_config.py write_engine_config|62] [client/graymail_config.py read_default_config|42]') This application fault is indicative of a problem with an internal configuration file on the appliance. You may also encounter workqueue backups which occur as a result of the same underlying issue. Conditions: This application fault should only occur if Graymail is enabled. Typically the missing configuration file issue that causes this application fault is caused by improper reboots of the appliance.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases