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Cisco Bug: CSCuw28793 - Uncaught exception when opening missing graymail internal configuration

Last Modified

Jan 23, 2019

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

9.6.0-042 9.7.0-125

Description (partial)

You may observe the following application fault in the appliance's error logs:

Tue Sep  1 12:00:00 2015 Critical: An application fault occurred: ('client/ read_default_config|42', "<type 'exceptions.UnboundLocalError'>", "local variable 'fd' referenced before assignment", '[_coro.pyx coro._coro._wrap1 (coro/_coro.c:8500)|757] [client/ config_change|298] [client/ write_engine_config|62] [client/ read_default_config|42]')

This application fault is indicative of a problem with an internal configuration file on the appliance.  You may also encounter workqueue backups which occur as a result of the same underlying issue.

This application fault should only occur if Graymail is enabled.  Typically the missing configuration file issue that causes this application fault is caused by improper reboots of the appliance.
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