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Cisco Bug: CSCuw26678 - Setting the service type to HEVC results in IIOP error, can cause reboot

Last Modified

Mar 08, 2018

Products (1)

  • Cisco Digital Content Manager (DCM) Software

Known Affected Releases

16.10.0

Description (partial)

Symptom:
The DCM SNMP error trace log is showing marshalling errors. After a while this can result in the DCM becoming not responsive anymore via the management interface. Ultimately it can also result in a DCM reboot.

Conditions:
When changing the service type of an output service to HEVC (via the GUI SI Settings -> SDT), this results in IIOP marshalling errors if the DCM SNMP app polls the output card.
The SNMP app will go into an endless retry loop for the call and if a lot of services are present, then this can result in the DCM becoming not responsive anymore via the mgmt interface.
When the mainboard CPU load gets too high (as a consequence of the endless loop), it can also get out of resources and ultimately the whole chassis reboots. Typically the mainboard traces continuously something like "Error creating new socket: Too many open files"
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