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Cisco Bug: CSCuw26670 - 8831 Phone | no EM when Services Provisioning field is set as BOTH

Last Modified

Feb 06, 2017

Products (1)

  • Cisco Unified IP Phone 6900 Series

Known Affected Releases

10.3(1)SR1

Description (partial)

Symptom:
Cisco 8831 phones
- Firmware sip8831.10-3-1-16EU
- The phone is subscribed to EM service

However the phone do not list the EM mobility option in the services if we set 'Service provisioning' value to 'Both'. The same service works fine for other phone models.



The issue is not observed with the phone firmware sip8831.9-3-3ES8-1

Conditions:
- Any version of CUCM until 11.0
-Firmware sip8831.10-3-1-16EU
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