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Cisco Bug: CSCuw24395 - IN-Bound VPIM messages will fail, if there is no SUB field in message

Last Modified

Nov 01, 2018

Products (1)

  • Cisco Unity Connection

Known Affected Releases

10.5(2.1339)

Description (partial)

Symptom:
++ Customer was running CUC 10.5.2SU2 and experiencing the following issue.

Issue:
=====
IN-Bound VPIM messages will fail, if there is no SUBJECT field in message and a Null pointer Exception is there in MTA logs

Topology:
======
End User —(Spoke CUC Cluster)———HTTPS———(HUB CUC Cluster)—-VPIM/SMTP——(Any Path Cluster) — Any Path End User

++ When we are trying to send VPIM message from CUC to Any path, we don't have any issue.
++ And Any Path can reply to the message with no issue, we the reply back to end user on CUC.
++ But if Any path send a direct message, which is missing SUBJECT field in the header, then the message will fail, it will be received by CUC, but CUC will throw an exception and drop the message in BADMAIL folder.
++ As per existing code, whenever any message will come to CUC without Subject, MTA will generate null pointer exception and message delivery will fail.

Conditions:
++ Only for Inbound VPIM message with no SUBJECT field in it.

Related Community Discussions

Unity Connection 10.5 - MTA fails to deliver message
Hello, I've configured VPIM between CUE and CUC. Sending messages from CUC to CUE works fine. Sending messages the other way fails. SMTP message delivery succeeds, but the MTA in CUC can't deliver the message to the user due to a NullPointerException like this: 19:23:14.514 |25939,,,MTA,15,Thread=MtaMailDelivery-2; class=CsUnityMtaAddressResolver;Address= 2001@ucxn-01.DOMAIN.CHANGED corresponds to local Recipient Email (jdoe@ucxn-01.DOMAIN.CHANGED ) 19:23:14.528 |25939,,,MTA,11,Thread=MtaMailDelivery-2; ...
Latest activity: Aug 23, 2016
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