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Cisco Bug: CSCuw22976 - CER 10.5 - Web Admin Error after changing the cluster security password

Last Modified

Feb 20, 2018

Products (1)

  • Cisco Emergency Responder

Known Affected Releases

10.0(1.10000.7) 10.5(1.20000.3) 10.5(3.10000.5)

Description (partial)

Symptom:
After changing the Cluster Security Password on CER, the Web Admin page fails to load.

type: Exception report

message:
description: The server encountered an internal error that prevented it from fulfilling this request.

exception:
ServletException Servlet.init() for servlet CERAdminServlet threw exception                

root cause:
NullPointerException                 

note: The full stack trace of the root cause is available in the logs.

All the services would come up however clicking on web admin page above error will come up

It is easily reproducible in lab.

Conditions:
10.5.1.20000-3
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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