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Cisco Bug: CSCuw22284 - Email queue corrupts after hermes crash or improper shutdown

Last Modified

Feb 06, 2019

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

9.1.1-023 9.5.0-201 9.6.0-042 9.6.0-051 9.7.0-125

Description (partial)

Customer ESA may encounter serious queue problems after a crash or an improper reboot, that may only recoverable by resetting the email queue.

The email process hitting an exception or crashing, or an improper reboot.

Related Community Discussions

Critical Ironport C370
Good day, Ironport sends reports. Restart the problem is not solved. Who knows how to solve the problem? The Critical message is:  An application fault occurred: ('egg/ dump|2579', "<class 'mid_map.UnexpectedType'>", '22078817377', '[egg/ run|163] [egg/ _run2|771] [egg/ mount|1377] [egg/ journal_mnt|1617] [egg/ write|672] [egg/ next_gen_safe|1087] [egg/ checkpoint|808] [egg/ dump|2579]') argv: ['hermes.pyo'] Version: 9.7.0-125
Latest activity: Feb 10, 2016
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