Guest

Preview Tool

Cisco Bug: CSCuw22284 - Email queue corrupts after hermes crash or improper shutdown

Last Modified

Jul 28, 2018

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

9.1.1-023 9.5.0-201 9.6.0-042 9.6.0-051 9.7.0-125

Description (partial)

Symptom:
Customer ESA may encounter serious queue problems after a crash or an improper reboot, that may only recoverable by resetting the email queue.

Conditions:
The email process hitting an exception or crashing, or an improper reboot.

Related Community Discussions

Critical Ironport C370
Good day, Ironport sends reports. Restart the problem is not solved. Who knows how to solve the problem? The Critical message is:  An application fault occurred: ('egg/Message.py dump|2579', "<class 'mid_map.UnexpectedType'>", '22078817377', '[egg/hermes.py run|163] [egg/hermes.py _run2|771] [egg/gcq.py mount|1377] [egg/gcq.py journal_mnt|1617] [egg/gcq.py write|672] [egg/gcq.py next_gen_safe|1087] [egg/gcq.py checkpoint|808] [egg/Message.py dump|2579]') argv: ['hermes.pyo'] Version: 9.7.0-125
Latest activity: Feb 10, 2016
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.