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Cisco Bug: CSCuw20399 - Allow translation route a call back to the Parent from CVP on child.

Last Modified

Dec 30, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.5(1) 10.5(2) 10.5(3) 11.0(1) 11.0(2) 9.0(1) 9.0(2) 9.0(3) 9.0(4)

Description (partial)

Symptom:
In a parent/child deployment with multiple child systems and CVP queuing at each child, there is currently no way to translation route the call back to the parent so the call can be re-evaluated and sent to a different child.

Conditions:
10.5 Parent/Child deployment with multiple child systems each with CVP queueing at the child.
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