Preview Tool

Cisco Bug: CSCuv36151 - Users cannot share screen after KB3069392 or KB3124001 update

Last Modified

Oct 31, 2018

Products (1)

  • Cisco Webex Meetings Server

Known Affected Releases 2.5MR5

Description (partial)

After users apply the Microsoft update KB3069392 or KB3124001, they can no longer share in WebEx meetings. When clicking the Share button, other participants only see a blank grey screen. This occurs for every meeting.

Clients with Microsoft update KB3069392 installed (or KB3124001 from January 2016 that supersedes  KB3069392 :

Related Community Discussions

Windows の KB3069392 の Patch 適用後 CWMS でデスクトップ共有が動作しない
2015年7月23日(初版)   TAC SR Collection 主な問題 Windows PC に Microsoft 社提供の KB3069392 の Patch を適用後、Cisco WebEx Meetings Server (CWMS) の会議中に、デスクトップ、及び、アプリケーションの共有が正常に動作しません。共有を開始しても、他の参加者の画面上はグレーもしくはグリーンの画面の みが表示されます。 原因 CWMS のソフトウェア不具合 <key>CSCuv36151</key> が原因です。 解決策 KB3069392 の Patch をアンインストールする、もしくは、CWMS を <key>CSCuv36151</key> の修正バージョンへアップグレードする必要があります。
Latest activity: Jul 23, 2015
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.