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Cisco Bug: CSCuv36151 - Users cannot share screen after KB3069392 or KB3124001 update

Last Modified

Jun 12, 2018

Products (1)

  • Cisco WebEx Meetings Server

Known Affected Releases

1.5.1.503 2.0.1.837 2.5MR5

Description (partial)

Symptom:
After users apply the Microsoft update KB3069392 or KB3124001, they can no longer share in WebEx meetings. When clicking the Share button, other participants only see a blank grey screen. This occurs for every meeting.

Conditions:
Clients with Microsoft update KB3069392 installed (or KB3124001 from January 2016 that supersedes  KB3069392 : https://support.microsoft.com/en-us/kb/894199)
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