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Cisco Bug: CSCut65195 - Chat session closed from browser window remains ready to be assigned

Last Modified

Feb 20, 2018

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)

When a customer abandoned chat session by closing the browser window, the activity status remains as ready for internal assignment and does get routed to next available agent.

Closing chat activity by closing the browser window
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