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Cisco Bug: CSCut65195 - Chat session closed from browser window remains ready to be assigned

Last Modified

Jan 13, 2016

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
When a customer abandoned chat session by closing the browser window, the activity status remains as ready for internal assignment and does get routed to next available agent.

Conditions:
Closing chat activity by closing the browser window
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  • Status
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