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Cisco Bug: CSCut65038 - CP-8841 restarts when PC is plugged or unplugged from the 'PC Port'

Last Modified

Jul 17, 2018

Products (34)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 9951
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7941G
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 6941
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Known Affected Releases

10.2(2)

Description (partial)

Symptom:
CP- 8841 phone restarts when PC or laptop is plugged or unplugged from the "PC Port" of the phone that is connected to an 802.1x switch port.   If the PC already connected, the Cisco Identity Service Engine (ISE) initiates a new 802.1X authentication, then the phone will re-start.

If the phone is connected to a non-802.1x switch port, the phone does not restart when the PC is plugged or unplugged from the "PC Port".

Conditions:
The issue is reproducible in the following three (3) cases:

Case 1: 
•	Connect the PC to the Phone
•	Start 802.1x authentication
•	The phone re-registers one time.
•	After registration, the phone will work fine.

Case 2: 
•	Disconnect PC to Phone,
•	After 10 seconds the phone re-registers one time.
•	After registration, the phone will work fine.

Case 3: 
•	The PC is connected to the phone all time
•	Cisco Identity Service Engine start up new 802.1X auth, after dot1x timeout
•	The phone comes in registration state.

Phone is connected to an 802.1x switch port

Related Community Discussions

Cisco IP phones restarting
We observed that most of our ip phones are kept restarting. This suddenly starts two days back. From syslog i could see the below errors where the reason for out of service is 14.   ccm: 7574: DEN03CUCMSUB1.SERVCUST03.COM: Aug 07 2018 15:28:37.736 UTC : %UC_-3-LastOutOfServiceInformation: %[DeviceName=SEP0027901D0112][DeviceIPv4Address=10.224.112.21 / 0][IPv4DefaultGateway=10.224.112.1][DeviceIPv6Address=][IPv6DefaultGateway=][ModelNumber=CP-8841][NeighborIPv4Address=10.224.112.1][NeighborIPv6Address=][NeighborDeviceID=][NeighborPortID=GigabitEthernet2/0/][DHCPv4Status=1][DHCPv6Status=3][TFTPCfgStatus=1][DNSStatusUnifiedCM1=4][DNSStatusUnifiedCM2=4][DNSStatusUnifiedCM3=4][VoiceVLAN=0][UnifiedCMIPAddress=69.164.144.133][LocalPort=4294967295][TimeStamp=1533655711][ReasonForOutOfService=14][UNKNOWN_PARAMNAME:ActiveInterface=Wired][LastProtocolEventSent=][LastProtocolEventReceived=Rcvd:SIP/2.0 ...
Latest activity: Aug 07, 2018
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Bug Details Include

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  • Related Community Discussions
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