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Cisco Bug: CSCut57775 - UCCX: Editor Step Drop Possible Even if Element is Not Dragged

Last Modified

Jan 15, 2019

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

Known Affected Releases


Description (partial)

Steps in a Unified Contact Center Express (UCCX) script are moved inadvertently when editing the script in the Editor.

Create a script with the following structure:


Then, in the Editor, perform the following:

1. Make sure the If step is collapsed and the + sign is showing. 
2. Left click on the Accept step and release the click. 
3. Left click on the + sign next to the If step and hold the click. 
4. Move the mouse into the If step and release the click. 
5. The Accept step will be moved. 

This is incorrect behavior because when selecting the Accept step in step #2, the click is released. It is not sustained for a drag and drop function.
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