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Cisco Bug: CSCut53354 - CCB Long EWT- Preemptive Prompt Session Timeout when EWT >100 mins

Last Modified

Dec 30, 2016

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

11.0(1)

Description (partial)

Symptom:
CCB Long EWT- Preemptive Prompt Session Timeout when EWT >100 mins and Drops the Customer Call

Conditions:
During our Testing of Courtesy Callback Feature with Long EWT (Estimated Wait Time) Values we see that whenever the EWT is equal or greater than 100 mins then Callback EWT Prompt Fails and then Drops the Customer Call.
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