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Cisco Bug: CSCut48839 - P2P call: Return to call option is displayed but cannot return to call

Last Modified

May 04, 2017

Products (1)

  • Cisco IP Interoperability and Collaboration System

Known Affected Releases

4.9(0.10)

Description (partial)

Symptom:
If user is in P2P call and after call is established ,navigates to Menu->contacts->contact details page to view contact's details, user cannot return to ongoing P2P call's PTT screen using 'Return to Call' option.

Conditions:
1. Login to CIC as user1 and user2

2. Make a P2P call. After call is established , user1 navigates to Menu->contacts. Select a contact from available contact list to view the details(Name/Image/Location/Client type etc). So user is now in contact details page.

3. Now try to get back to still active P2P call using 'Return to Call' option displayed in the bottom of the menu. It gives error 'Not in call' even-though user1 is still in call and can hear what user2 is talking. user1's side PTT button has no impact either, so user1 cannot talk back in the current P2P call till he returns to P2P call's PTT screen.
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