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Cisco Bug: CSCut45230 - Misleading error creating Personal Directory contact with no nickname

Last Modified

Jul 06, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.10000.7)

Description (partial)

Symptom:
IP Phone displays error "invalid cucm user or charset - your user id is not a valid cucm user id" when attempting to create a new contact using the Personal Directory phone service

Conditions:
CUCM 10.5.  From IP Phone, press "Directories > Personal Directory > Personal Address Book > Submit > (page) > New > Phones > Submit"

Misleading error message will be displayed if no "Nickname" was specified on the "Enter Names, Nickname Required" screen
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