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Cisco Bug: CSCut43024 - PCA gpf process heap dump and processes restarted periodically

Last Modified

Jun 20, 2017

Products (1)

  • Cisco Prime Collaboration

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
The CPCA web page stops responding every so often and displays a message like "Either the
server is down or a critical WAP resource is not available".   The application status of cpcm it shows as if it has restarted on it's own and there is a heap_dump_cpc_gpf.hprof file generated

Also, the Top 10 Location CAC Bandwidth Usage Dashlet displays no data

Conditions:
Very Large Deployment of Prime Collaboration Assurance 10.5.1 in combination with 5 CUCM clusters (including 1 Mega) having 8+ nodes in each with LBM running and location replication enabled and total over 1400 locations in network
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  • Full Description (including symptoms, conditions and workarounds)
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