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Cisco Bug: CSCut36890 - New call trigged incorrectly from call history and couldn't be ended

Last Modified

Aug 04, 2015

Products (40)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7962G
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 6961
  • Cisco IP Phone 7821
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Known Affected Releases

10.3(1)

Description (partial)

Symptom:
It didn't dial the number selected in the call history but triggered a new call. Only could hear the dial tone. The speaker button and line key are lighted on, but the screen displayed as in idle. Could not end it by pressing the speaker button, and no response when pressing headset. Mute and Volume buttons worked. After a while it got unregistered and registered back.

Conditions:
Phone Build: sip78xx.10-3-1-3
CUCM version: 11.0.0.99832-4
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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