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Cisco Bug: CSCut29988 - Auto upgrade fails to download installer via proxy

Last Modified

Apr 02, 2015

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases


Description (partial)

Jabber fails to download the installer file with following message in error dialog:

"A problem exists with the software update server. The download was not successful."

1. An upgrade is available
2. Launch Jabber behind a proxy
3. When upgrade dialog appears, choose the option "Exit and install update"
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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