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Cisco Bug: CSCut29555 - SocialMiner runtime crashes during DRS backup

Last Modified

Mar 16, 2018

Products (1)

  • Cisco SocialMiner

Known Affected Releases

10.0(1) 10.5(1) 10.6(1) 9.0(1)

Description (partial)

Symptom:
After performing a backup, the SocialMiner Runtime does not go back into service. On the SocialMiner Administration tab in the System Administration gadget, the Server Status for the Runtime is listed with the clock icon (Partial Service).

The following lines are listed in the runtime log:

0000000438: 10.1.1.2: Mar 03 2015 13:34:39.189 -0800: %CCBU_INFRASTRUCTURE-3-UNLOCKING_DB_FOR_INITIAL_CONFIG_READ_OUTPUT: %[output=onmode could not unblock server.
]: Unlocking the database for initial config read returned unexpected output ; Please restart the service. If this problem persists, Cisco TAC should be contacted.
0000000006: 10.1.1.2: Mar 03 2015 13:34:39.190 -0800: %CCBU___NOTIFICATION-2-INIT_FAILURE: %[exception=com.cisco.ccbu.oamp.omgr.db.DBException: $INFORMIXDIR/bin/onmode -c unblock returned unexpected output onmode could not unblock server.
]: Initialization failed ; Resolution requires Cisco TAC to be contacted.
0000000007: 10.1.1.2: Mar 03 2015 13:34:39.190 -0800: %CCBU___NOTIFICATION-2-EXCEPTION_INFO: %[build_date=Dec 31, 1969 4:00 PM][build_type=rel][exception=com.cisco.ccbu.oamp.omgr.db.DBException: $INFORMIXDIR/bin/onmode -c unblock returned unexpected output onmode could not unblock server.

        at com.cisco.ccbu.oamp.omgr.db.InitialConfigReadHelper.unlockDatabaseFromReadOnly(InitialConfigReadHelper.java:181)
        at com.cisco.ccbu.oamp.omgr.db.InitialConfigReadHelper.endInitialConfigRead(InitialConfigReadHelper.java:225)
        at com.cisco.ccbu.oamp.omgr.db.GenericBO.endInitialConfigRead(GenericBO.java:566)
        at com.cisco.ccbu.oamp.omgr.db.GenericBO$$FastClassByCGLIB$$333c2e99.invoke(<generated>)
        at net.sf.cglib.proxy.MethodProxy.invoke(MethodProxy.java:149)
        at org.springframework.aop.framework.Cglib2AopProxy$CglibMethodInvocation.invokeJoinpoint(Cglib2AopProxy.java:688)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
        at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.aop.framework.adapter.ThrowsAdviceInterceptor.invoke(ThrowsAdviceInterceptor.java:124)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.aop.framework.adapter.AfterReturningAdviceInterceptor.invoke(AfterReturningAdviceInterceptor.java:50)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.aop.framework.adapter.MethodBeforeAdviceInterceptor.invoke(MethodBeforeAdviceInterceptor.java:50)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.aop.framework.Cglib2AopProxy$DynamicAdvisedInterceptor.intercept(Cglib2AopProxy.java:621)
        at com.cisco.ccbu.oamp.omgr.db.GenericBO$$EnhancerByCGLIB$$2b4d4c3d.endInitialConfigRead(<generated>)
        at com.cisco.ccbu.ccp.notification.config.NotificationConfigMgr.loadConfig(NotificationConfigMgr.java:89)
        at com.cisco.ccbu.ccp.notification.config.NotificationConfigMgr.init(NotificationConfigMgr.java:58)
        at com.cisco.ccbu.ccp.notification.NotificationSubsystem.init(NotificationSubsystem.java:155)
        at com.cisco.ccbu.infra.subsystem.BaseSubsystem$Hook.init(BaseSubsystem.java:1616)
        at com.cisco.ccbu.infra.subsystem.BaseSubsystem.init(BaseSubsystem.java:397)
        at com.cisco.ccbu.infra.central.InfrastructureManager$StartSSRunnable.initSubsystem(InfrastructureManager.java:1455)
        at com.cisco.ccbu.infra.central.InfrastructureManager$StartSSRunnable.run(InfrastructureManager.java:1367)
        at java.lang.Thread.run(Thread.java:619)
][product_name=CCP][subsystem_exception_info=][tid=Infrastructure_SS_com.cisco.ccbu.ccp.notification.NotificationSubsystem_boot_thread][version_number=CCP_10_6_1_0_0_0_860]: Information associated with the following logged exception
0000000008: 10.1.1.2: Mar 03 2015 13:34:39.191 -0800: %CCBU___NOTIFICATION-6-STATE_CHANGE: %[current_state=Stopped][previous_state=Starting][reason_string=Error encountered during initialization.][ssid=NOTIFICATION1][sstype=Notification]: Subsystem state changed.

Conditions:
This problem occurs because SocialMiner's backup component (DATA_RPTDB) does not configure itself with any dependencies. When no dependencies are specified, the backup configuration will vary. This makes the occurrence of this defect sporadic from system to system. You may experience this defect if you see the CFG component listed after the DATA_RPTDB component. Here is sample output from the 'utils disaster_recovery status backup':

admin:utils disaster_recovery status backup
Status: SUCCESS :Backup Completed...
Tar Filename: 2015-03-10-15-45-35.tar
Storage Location: NETWORK
Operation: backup
Waiting for admin: prompt after running command
Percentage Complete: 100
SOCIALMINER   CCP-248-RT   TCT   SUCCESS   Tue Mar 10 15:45:35 EDT 2015   activelog/platform/drf/log/2015-03-10-15-45-35_b_ccp-248-rt_socialminer_tct.log   
SOCIALMINER   CCP-248-RT   PLATFORM   SUCCESS   Tue Mar 10 15:45:37 EDT 2015   activelog/platform/drf/log/2015-03-10-15-45-35_b_ccp-248-rt_socialminer_platform.log   
SOCIALMINER   CCP-248-RT   CLM   SUCCESS   Tue Mar 10 15:45:38 EDT 2015   activelog/platform/drf/log/2015-03-10-15-45-35_b_ccp-248-rt_socialminer_clm.log   
SOCIALMINER   CCP-248-RT   DATA_RPTDB   SUCCESS   Tue Mar 10 15:45:50 EDT 2015   activelog/platform/drf/log/2015-03-10-15-45-35_b_ccp-248-rt_socialminer_data_rptdb.log   
SOCIALMINER   CCP-248-RT   CFG   SUCCESS   Tue Mar 10 15:45:38 EDT 2015   activelog/platform/drf/log/2015-03-10-15-45-35_b_ccp-248-rt_socialminer_cfg.log   
admin:exit
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