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Cisco Bug: CSCut29478 - CSM client memory leakage in javaw.exe process

Last Modified

Nov 10, 2016

Products (1)

  • Cisco Security Manager

Known Affected Releases

4.7(0)

Description (partial)

Symptom:
Error message "Available memory is below the minimum threshold level" appeared after "Refresh Hit count" button pressed.

Conditions:
Customer has a problem with memory exhausted on CSM client PC. When he pressed "Refresh Hit count" button, the memory for javaw.exe process increased. I have recreated this behavior in the lab. Below my investigations:

I have run CSM client on my PC and checked memory allocated for java. Initially it was 0,6Gig
Then I press "Refresh Hit count" button and started to observe memory usage.
The memory allocation for java was approximately the 0.6-0.7Gig up to 71% completed (Completed 4 phases out of 5) and then dramatically increased up to 1.9Gig.

Then I press "Refresh Hit count" button once more time and started to observe memory usage.
The memory allocation for java was approximately the 1.9-2.0Gig up to 71% completed (Completed 4 phases out of 5) and then dramatically increased up to 3.5Gig.

Then I press "Refresh Hit count" button once more time and started to observe memory usage.
The memory allocation for java was approximately the 3.5Gig up to 71% completed (Completed 4 phases out of 5) and then I have received our error message that he memory is over.
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