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Cisco Bug: CSCut29142 - IM&P Platform SOAP Services[STOPPED] Component is not running

Last Modified

Apr 06, 2017

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 9.1

Known Affected Releases

9.1(1)

Description (partial)

Symptom:
After upgrading or installing IM&P server 9.1.1.61900-7, service "Platform SOAP Services" cannot be started. On other version of IM&P everything works fine - "Platform SOAP Services" service is started.

Impact: IM&P server can not be upgraded to any version from 9.1.1.61900-7 when using PCD, because PCD needs Platform SOAP service to be running.

Conditions:
Fresh Install or upgrade IM&P to version 9.1.1.61900-7.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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