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Cisco Bug: CSCut28800 - VVM can't be opened when first VCS-E is down.

Last Modified

Aug 14, 2015

Products (40)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco IP Phone 8851
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 7945G
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 6961
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Known Affected Releases


Description (partial)

1. CE phone, VVM is configured.
2. Expressway-E1 is down.
3. Open VVM
Phone's connection to Expressway-E1 fails expectedly, and it will retry TCP reconnection for 21 seconds(+3, +6, +12). However before that phone pops up
Error sigining in. Server unavailable. Try again later.
4. Press Exit and re-launch VVM
Phone still tries Expressway-E1, then VVM can't be opened.

See steps in syptoms
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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