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Cisco Bug: CSCut22761 - Dbworker crashes while fetching records from database.

Last Modified

Feb 28, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.0(2)

Description (partial)

Symptom:
Dbworker crash with following call stack.
14:19:01:188 rb-dbw Unhandled Exception: Exception code: C0000005 ACCESS_VIOLATION

Fault address:  76FCE41B 01:0001E41B C:\Windows\SysWOW64\ntdll.dll
Call stack:

Address   Frame

76FCE41B  0574F7DC  RtlInitUnicodeString+1F3

76FCE023  0574F7F4  RtlFreeHeap+7E

756F14AD  0574F808  HeapFree+14

745D016A  0574F81C  free+1C

73AD1786  0574F82C  IcmOdbc::MM::MM_MANAGED_CLASS_BASE_SQLCHAR::`scalar deleting destructor'+16

73AD1196  0574F83C  IcmOdbc::MM::release+46

73AD28A7  0574F868  IcmOdbc::CDbProcess::SQLFetch+47

73AD5D17  0574F874  dbnextrow+27

010F8AC0  0574F8A0  SQLConnection::Select+140

010F9E22  0574FABC  SQLTable::SelectByPrimaryKey+E2

010F3474  0574FAF8  DatabaseThread::HandleRequest+1B4

010F36EE  0574FB18  DatabaseThread::Run+EE

010F38FE  0574FB24  DatabaseThread::Start+E

7461C556  0574FB5C  endthreadex+3A

7461C600  0574FB68  endthreadex+E4

756F338A  0574FB74  BaseThreadInitThunk+12

76FDBF32  0574FBB4  RtlInitializeExceptionChain+63

76FDBF05  0574FBCC  RtlInitializeExceptionChain+36

Conditions:
During high call load.
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