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Cisco Bug: CSCut21008 - 8945 IP phone unable to use VVM when shared line in use

Last Modified

Mar 06, 2018

Products (1)

  • Cisco Unified IP Phone 6900 Series

Known Affected Releases


Description (partial)

8945 IP phones are unable to use Visual Voice Mail (VVM) in a shared line environment when the shared line is in use. The user is met with a message stating that "No Line available to create session" and the voice mail is not played

Using VVM on an 8945 while a shared line is in use on a phone other than the 8945
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