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Cisco Bug: CSCut20612 - Phone book sync error - intermittent 500 internal error

Last Modified

Aug 22, 2016

Products (1)

  • Cisco TelePresence Management Suite (TMS)

Known Affected Releases

TMSPE1.4.1

Description (partial)

Symptoms
a Phone book source has failed to sync. The error is - The remote server returned an error: (500) Internal Server Error and sometimes a timeout. 

This causes the user who created the phone books to receive many emails where TMS is reporting the failure. 

The sync works the majority of the time but will fail several times a day.

Conditions
In this instance the majority of the customers phone book sources where file based phone books. 

Workaround
No known workaround

Symptom:
NA

Conditions:
NA
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