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Cisco Bug: CSCut17947 - DRF reports backup as "SUCCESSFUL" even when DB backup script fails

Last Modified

Jul 02, 2017

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
DRF reports backup as "SUCCESSFUL" even when DB backup script fails.

2015-01-14 04:00:54 :INFO: Results of executing [source /opt/cisco/uccx/bin/uccx_ids.env ; ontape -v -s -L 0 -t STDIO | /bin/gzip > /common/drf/ccx_comps/uccx_db/ontape_uccx_backup.gz], returnCode :[0], Output :[Archive failed - ISAM error:  An error has occurred during archive back up.

Conditions:
below is seen in logs:

2015-01-14 04:00:54 :INFO: Results of executing [source /opt/cisco/uccx/bin/uccx_ids.env ; ontape -v -s -L 0 -t STDIO | /bin/gzip > /common/drf/ccx_comps/uccx_db/ontape_uccx_backup.gz], returnCode :[0], Output :[Archive failed - ISAM error:  An error has occurred during archive back up.

returnCode is "0"; which is "successful" while DB backup returns an error.
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Bug Details Include

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