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Cisco Bug: CSCut16568 - CCE: Pq's not showing in agents queue statistic gadget

Last Modified

Jun 27, 2017

Products (1)

  • Cisco Finesse

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
Intermittently during the login attempt Precision Queues (Pq's) may not show in agent Queue statistic gadget.

Conditions:
This is due to a race condition in agent desktop gadget and in web service logs following is the error which will be seen 
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2015-02-25T08:10:31.865 -05:00: : finessenortheast: Feb 25 2015 08:10:31.779 -0500: QueueStatistics : [ClientServices] Exception caught: TypeError: Unable to get value of the property 'fetchItemByIdentity': object is null or undefined
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