Guest

Preview Tool

Cisco Bug: CSCut15965 - Person Search not pulling records from LDAP in Service Catalog 10.1

Last Modified

Jan 25, 2017

Products (1)

  • Cisco Prime Service Catalog

Known Affected Releases

10.1_tanggula

Description (partial)

Symptom:
In Cisco Prime Service Catalog 10.1 Person Search is not pulling records from from LDAP even if

1. Directory Integration is enabled in Settings
2. Datasource connection created under directory is working fine
3. Person Search Event is enabled

We we try to search for any record we get only records from the CiscoServicePortal database

Conditions:
1.This issue occurs in 10.1 only.
2. If and only if OOB person look up event is disabled.
(it does not matter whether Service form person look up event s disabled or enabled)
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.