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Cisco Bug: CSCut15716 - Permission denials while using Remote Support account

Last Modified

Feb 01, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

11.0(0.98000.227)

Description (partial)

Symptom:
Permission denied messages are displayed on prompt post Remote account login leading to ARS tools failed executions.

Conditions:
1)Perform fresh installation of build under test.
2)Login to Remote support account using the credentials generated.
3)The ARS tools namely Backrest, PhoneImageUplaoder,MoH Installer,UploadCUCM Certificate that uses Remote Support Account cannot be executed because of bunch of denial messages. 

Following selinux denials are seen

The ARS based tools namely Backrest, PhoneImageUplaoder,MoH Installer,UploadCUCM Certificate that uses Remote Support Acct fails because of the error

/usr/local/bin/base_scripts/ilog.sh: line 151: /tmp/sd_ntp.log: Permission denied.
Though the IP Address and Password are configured properly for each node, Platform login not successful message is displayed.
Platform::login login not succesful - Permission Denied, Check IP and Password

When an attempt is made to login to CUCM using Remote Account credentials following warning message is displayed..

/usr/local/bin/base_scripts/ilog.sh: line 151: /tmp/sd_ntp.log: Permission denied
/usr/local/bin/base_scripts/ilog.sh: line 151: /tmp/sd_ntp.log: Permission denied
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