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Cisco Bug: CSCut14255 - UCCX: Agent Stuck In Reserved After Secondary Consult Cancel

Last Modified

Feb 16, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

10.5(1)SU1.2

Description (partial)

Symptom:
Unified Contact Center Express agents are intermittently stuck in Reserved state.

Conditions:
This occurs in the following call flow:

1. AgentA receives an inbound call from UCCX
2. AgentA hits the Transfer button and begins a consult call directly dialing AgentB's ICD line
3. AgentB goes into Reserved and the phone begins ringing
4. AgentA hits the Cancel button before AgentB picks up the phone 
5. The call disconnects from AgentB but AgentB remains in Reserved

Related Community Discussions

UCCX - Issues, technotes and everything else | A Cisco BU initiative
Updated on 14th December, 2016 This is an active document aimed to capture the most active, known issues from the field. The intention is to make partners and customers aware of issues that the Cisco team is already aware of and working on, or about things that have already been fixed and how you can obtain the fix. The blog will also capture some of the latest technical architecture documentation that we publish and will help you avoid getting into potentially problematic situations. Note: This ...
Latest activity: Dec 11, 2016
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