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Cisco Bug: CSCut12019 - Enabling lineDisplayName creates non-UCCX compatible MediaSense Events

Last Modified

Jun 08, 2017

Products (1)

  • Cisco MediaSense

Known Affected Releases

10.5(1)SU1

Description (partial)

Symptom:
MediaSense 10.5(1)SU1 session events will now include lineDisplayLine in the JSON metadata.  With this field populated in CUCM, the field is created in MediaSense and included in session events which UCCX is subscribed to.  UCCX does not expect this property in the JSON, does not ignore it, and cannot parse the message.  This results in a failure to tag the recording.

Conditions:
MediaSense 10.5(1)SU1 with lineDisplayName configured on CUCM and UCCX tagging enabled.
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