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Cisco Bug: CSCut07071 - DO for agent leg but have EO for mid-call invite of caller leg

Last Modified

Dec 30, 2016

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

10.0(1) 10.5(1) 9.0(1) 9.0(2)

Description (partial)

Symptom:
Video Enabled + Jabber End Points
Whisper Enabled

Witth this we have one way video. from logs it looks like CVP is unable to honor the update rtp port from CUCM. After installing ES22, however the port information is resolved but is having early on both legs and causing the use of Universal XCoder even with same codec.

Need to do delayed offer to agent leg and receive the SDP information and perform Early offer mid-call reinvite to caller leg. that way sdp information exchange is proper and there is no one way video issues

Conditions:
Video Enabled + Jabber End Points
Whisper Enabled, causes one way video issues
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