Guest

Preview Tool

Cisco Bug: CSCut05733 - Supervisor cant review outbound activity if transfered thu departments

Last Modified

Jan 12, 2017

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
When agent in one department transfer incoming activity to second department and there agent from this department replay to this transferred activity, in outbound workflow is reply activity assign to review queue for supervisor in second department. Supervisor can't pick this activity. System response with error message: 
The activity that was selected in the Inbox is no longer in Current Folder. It has probably been reassigned to another department, queue or user.
When I try searched activity in second department I didn't found, but in PICK windows it was present. When I looked in database I saw that response activity assigned back to first department, but assigned to queue in second department.

Conditions:
found on 9.0.2ES5
reproduced in eGain's labs
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.