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Cisco Bug: CSCut02251 - DBReplStatus - Could not find matching server line in cdr output

Last Modified

Apr 06, 2017

Products (1)

  • Cisco Unified Intelligence Center

Known Affected Releases

10.0(5) 10.6(1) 11.0(1)

Description (partial)

Symptom:
Below errors are observed in CUIC error logs in UCCX 10.5(1) setup, though replication status is in correct state.

CUIC-2-DB_REPLICATION_ERROR: %[info message=]: Database replication service error. 
CUIC-3-MBEAN ERROR: %[MESSAGE=DBReplStatus - Could not find matching server line in cdr output]: Error inside jmx beans

Conditions:
This can occur even when  the replication is in correct state in case of VOS versions > 8.5.1 
E.g.: UCCX 10.5(1) VOS version is different to the Standalone CUIC version until 10.5

So output of "cdr list serv" in a UCCX 10.5(1) system is different to the standalone CUIC 10.5 system.
Which is lead to misinterpretation of replication status.
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