Guest

Preview Tool

Cisco Bug: CSCus99967 - Phone does not register after restart from UCM

Last Modified

Sep 28, 2016

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases

9.4(1)SR1.1

Description (partial)

Symptom:
From console logs:

3446 INF 05:31:11.219265  CVM-?: [thread=configmgr MQThread][class=LastOutOfServiceInformation] [setActiveCCMId] active-CCM-Id is set to 0
3447 NOT 05:31:11.219368  CVM-?: [thread=configmgr MQThread][class=ConfigManager] [ipAddrAreDhcpReleased] ipmode: IPv4 Only, linkState.isNoLink:false, WIFI-Connected: false, wired-IPv4-released: false, wifi-IPv4-released: false, wired-IPv6-released: false, wifi-IPv6-released: false
3448 WRN 05:31:11.219459  CVM-?: [thread=configmgr MQThread][class=Vpn] Vpn: vpn url list is empty!!!
3449 NOT 05:31:11.219545  CVM-?: [thread=configmgr MQThread][class=ConfigManager] updateCtlFile -> [isIPStackValid]
3450 NOT 05:31:11.219630  CVM-?: [thread=configmgr MQThread][class=ConfigManager] updateCtlFile -> [isIPStackValid] V4-only stack is valid
3451 NOT 05:31:11.219716  CVM-?: [thread=configmgr MQThread][class=ConfigManager] updateCtlFile -> [isIPStackValid] valid:true
3452 NOT 05:31:11.219801  CVM-StatusProperty::writeAttributes: [thread=configmgr MQThread][class=cip.setg.StatusProperty] numValues=10 maxSize=10
3453 ERR 05:31:44.428353  CDP-cdpSend(): len of address = 17 num of addr = 1 
3454 ERR 05:32:44.518841  CDP-cdpSend(): len of address = 17 num of addr = 1 
3455 DEB 05:33:31.497022  syslog-SEC.PARSER: buffer data len 512

Conditions:
After reset from CUCM
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.