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Cisco Bug: CSCus99211 - UCCX: OB related Log message is mis-leading

Last Modified

Jul 15, 2015

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.0(1)

Known Affected Releases


Description (partial)

Agent Direct Preview campaigns log messages related to how many agents are active, for debug purposes.
The message lists the number of Resources assigned to a CSQ which the campaign references, which are logged in, and in any state except Not Ready.
The log message indicates the following:
 %MIVR-SS_OB-7-UNK:PreviewDialer:sendAgentReservationMsgToRMCM() #active%:6.0, #active%-working:2, #lic_left:54, #contacts:0
The filed labeled #active% is not a percent but the actual number of active resources.

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Bug Details Include

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