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Cisco Bug: CSCus94466 - DPC did not failover when NPU hardware failure detected

Last Modified

Jan 29, 2017

Products (1)

  • Cisco ASR 5000 Series

Known Affected Releases

16.3.1.57726

Description (partial)

Symptom:
All diameter peers associated with DPC go down.  Heartbeat failures to DPC reported in syslog.  npumgr errors seen in syslog.

Conditions:
2015-Feb-13+11:13:51.050 [diamproxy 119111 error] [2/0/5799 <diamproxy:2> diamproxy.c:3822] [software internal system syslog] alppas3pcefgx.mobile.att.net: Connection closed at state WAIT_DWA DWR pending 0
2015-Feb-13+11:13:50.955 [diamproxy 119111 error] [2/0/5799 <diamproxy:2> diamproxy.c:3822] [software internal system syslog] akrpas5pcefgx.mobile.att.net: Connection closed at state WAIT_DWA DWR pending 0
2015-Feb-13+11:13:44.380 [system 1010 info] [5/0/6093 <evlogd:0> evlgd_syslogd.c:166] [software internal system critical-info syslog] CPU[2/0]:  afio: afio [2/0/2696] [2789995.042] afio/afio_petrab_heartbeat.c:480: #49: petrab=3=2/1, heartbeat trace, devid=3=2/1, 48, tx=:13:38.806057, rtt= +0.005968s, ago= -4.899784s, v/rseq=27886112, tseq=27886113, hbs=RX_OKAY
2015-Feb-13+11:13:44.380 [system 1010 info] [5/0/6093 <evlogd:0> evlgd_syslogd.c:166] [software internal system critical-info syslog] CPU[2/0]:  afio: afio [2/0/2696] [2789995.042] afio/afio_petrab_heartbeat.c:480: #48: petrab=3=2/1, heartbeat trace, devid=3=2/1, 47, tx=:13:38.705968, rtt= +0.006070s, ago= -4.999771s, v/rseq=27886111, tseq=27886112, hbs=RX_OKAY

npumgr errors reported in the syslog.
2015-Feb-13+12:03:24.169 [npumgr 17191 critical] [2/0/4635 <npumgr:20> vezdrvlogging.c:453] [software internal system syslog] NPUdriver: ERROR! 0x80001702 EZapiStruct_DeleteEntry: EZsrhStruct_DeleteEntry failed.
2015-Feb-13+12:03:24.169 [npumgr 17191 critical] [2/0/4635 <npumgr:20> vezdrvlogging.c:453] [software internal system syslog] NPUdriver: ERROR! 0x80001702 EZsrhStruct_DeleteEntry: EZsrhHash_DeleteEntry failed.
2015-Feb-13+12:03:24.169 [npumgr 17191 critical] [2/0/4635 <npumgr:20> vezdrvlogging.c:453] [software internal system syslog] NPUdriver: ERROR! 0x80001702 EZsrhHash_DeleteEntry: EZprmTOPlearn_Entry failed for [ Strcut id: 112, Struct number: 31, Channel: 0 ]. 
2015-Feb-13+12:03:24.169 [npumgr 17191 critical] [2/0/4635 <npumgr:20> vezdrvlogging.c:453] [software internal system syslog] NPUdriver: ERROR! 0x80001702 EZprmTOPlearn_Entry: EZprmReg_ReadStatusReg failed.
2015-Feb-13+12:03:24.169 [npumgr 17191 critical] [2/0/4635 <npumgr:20> vezdrvlogging.c:453] [software internal system syslog] NPUdriver: ERROR! 0x80001702 EZprmTOPlearn_ReadStatusReg: EZprmReg_ReadStatusReg failed on channel 0
2015-Feb-13+12:03:24.169 [npumgr 17191 critical] [2/0/4635 <npumgr:20> vezdrvlogging.c:453] [software internal system syslog] NPUdriver: ERROR! 0x80001702 EZprmReg_ReadStatusReg: 8002 retries Exceeded for status register 3471, register last value = 0x00000012
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