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Cisco Bug: CSCus93703 - UCCX: switch version fails from 8.5 SU4 to a higher CCX version

Last Modified

Nov 01, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)

Known Affected Releases


Description (partial)

switch version from CCX release 8.5 SU4 to higher version fails. 
on uccx-install.log we will see failure reason as "Server is in an incompatible state or user authentication failed."

informix version currently running on the server is 11.50
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