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Cisco Bug: CSCus92089 - Finesse displays last NRRC for system enforced NOT-READY state changes

Last Modified

Feb 13, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

when an agent misses a call (RONA), the agent is put
back on "Not Ready" status as it should be. The issue is the agent is getting put back on
the last "Not Ready" status or code, that agent was before going "Ready". It should be with no reason code.

Defect found when Not-Ready reason codes are configured and when agents go RONA.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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