Guest

Preview Tool

Cisco Bug: CSCus92005 - Ticket creation from GUI requires CCOID min 9 characters

Last Modified

Nov 12, 2016

Products (1)

  • Cisco Web Security Appliance

Known Affected Releases

8.0.6-119 8.0.7-142 8.5.1-021

Description (partial)

Symptom:
Not able to create a support case from the GUI of WSA when the CCOID is less than 9 characters

Conditions:
This behavior was noticed in 8.0.6-119 version of AsyncOS and has not been reported on any prior versions.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.