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Cisco Bug: CSCus90476 - Opr Console to display park devices which belong to its device group.

Last Modified

Jun 20, 2018

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

10.5 12.0(1)

Description (partial)

Symptom:
If there are multiple device groups, the operator console displays all the park devices, irrespective the device group assigned on queue. This is by design which needs to change.

With this, if a operator does a Right-click and park the call, it is parked in correct device group.
However operator can also park it on device of other device group by drag and drop method.

Conditions:
Scenario:

two device groups

 QDG1 - Park numbers range - 1000 - 1002
 QDG2 - Park numbers range - 2000 - 2002

Two Queues : Q1 = 4444 with QDG1
                     Q2 = 5555 with QDG2

Two operators 
OPR1 - assigned Q1.
OPR2 - assigned Q2.

If OPR1 logs in then should be able to see only Park devices that belong to QDG1. 
However, by design, it shows all the park devices present on CUAC. This needs to be corrected.
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