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Cisco Bug: CSCus90465 - J4W does not update Display Name if First/Last does not change

Last Modified

Jan 13, 2017

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

10.5(0) 10.5(1) 10.5(2)

Description (partial)

Symptom:
Under certain conditions, if the Display Name is changed in Active Directory, this change will not be updated by Jabber after 24 hours

Conditions:
Jabber for Windows 10.5

The reason for this is due to the following logic rules around updating contacts:

- If full names are equal, we are not going to update name object
- If surnames are not equal we are going to update name object
- If given name is equal any either given name, nickname or middle name we are not updating name object
- If nickname is equal any either given name, nickname or middle name we are not updating name object
- If middle name is equal any either given name, nickname or middle name we are not updating name object
- Otherwise update name object
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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