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Cisco Bug: CSCus90239 - Jabber for Windows on MRA fails to connect when VPN is up

Last Modified

Dec 30, 2015

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

10.6(0)

Description (partial)

Symptom:
We have deployed MRA feature on Expressway for Cisco Jabber for Windows 10.5. It has been working well. But we notice one issue is, if we login Jabber through Expressway without VPN and then launch a VPN connection, Jabber for Windows fails to reconnect.

Conditions:
===system information===
Cisco Jabber for Windows 10.5, customer also tried early trail of 10.6
CUCM: 10.5, 1 Pub, 4 Sub, 

Jabber for Windows: 10.5.0, 10.5.1, 10.5.2, 10.6.0 Drop 2
XMPP federation is also running on Expressway-E
The necessary DNS SRV records are configured
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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