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Cisco Bug: CSCus89519 - 78xx Nothing is displayed on phone when a call arrives.

Last Modified

Feb 15, 2018

Products (33)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7971G-GE
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 7961G-GE
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Known Affected Releases

10.2(1)

Description (partial)

Symptom:
78xx phones do not display anything on screen when a call arrives. This happens when a call comes from a user who has blocked his caller id.

Conditions:
Issue is seen only when a user blocks his caller id and makes a call to 78xx phone.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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