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Cisco Bug: CSCus87472 - PI 2.1 Client MAC should be lowercase in order to Identify Unknown Users

Last Modified

Aug 20, 2015

Products (1)

  • Cisco Prime Infrastructure

Known Affected Releases

2.1

Description (partial)

Symptom:
The client device mac address needs to be entered in lower case in order for the 'Identify Unknown Users' feature to work.

From Lifecycle view: 
(NOTE STEP 4)
--------------------------
Step 1	Choose Operate > Clients and Users .
Step 2	Click Identify Unknown Users .
Step 3	Click Add to assign client MAC addresses to username.
Step 4	Enter the MAC address and username. ---------------------------->if the mac address is entered in uppercase, the username will not display. Client info will still show as Unknown. 
Note	Once a client and MAC address have been added, Prime Infrastructure uses this data for client lookup based on the matching MAC address.
Step 5	Click Add .
Step 6	Repeat Step 3 to Step 5 to enter a MAC Address and its corresponding username for each client.
Step 7	Click Save .

Conditions:
Any version of PI up to 2.2.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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