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Cisco Bug: CSCus87472 - PI 2.1 Client MAC should be lowercase in order to Identify Unknown Users

Last Modified

Aug 20, 2015

Products (1)

  • Cisco Prime Infrastructure

Known Affected Releases


Description (partial)

The client device mac address needs to be entered in lower case in order for the 'Identify Unknown Users' feature to work.

From Lifecycle view: 
Step 1	Choose Operate > Clients and Users .
Step 2	Click Identify Unknown Users .
Step 3	Click Add to assign client MAC addresses to username.
Step 4	Enter the MAC address and username. ---------------------------->if the mac address is entered in uppercase, the username will not display. Client info will still show as Unknown. 
Note	Once a client and MAC address have been added, Prime Infrastructure uses this data for client lookup based on the matching MAC address.
Step 5	Click Add .
Step 6	Repeat Step 3 to Step 5 to enter a MAC Address and its corresponding username for each client.
Step 7	Click Save .

Any version of PI up to 2.2.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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