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Cisco Bug: CSCus85994 - Connection Sysagent terminates while executing task "Check UM Services"

Last Modified

Jul 19, 2017

Products (5)

  • Cisco Unity Connection
  • Cisco Unity Connection Locale Installer
  • Cisco Unified Communications Manager Version 10.5
  • Cisco Unity Connection Version 10.5
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

10.5(2)

Description (partial)

Symptom:
Connection Sysagent terminates while executing task "Check UM Services"
It was found that CURL linking is broken for CuSysagent.in 10.5

Conditions:
Task "Check Unified Messaging Services" on execution abruptly terminates Connection System Agent service generating below alert :

[RTMT-ALERT-StandAloneCluster] SyslogSeverityMatchFound 
At Sun Feb 08 01:00:10 EST 2015 on node lansuccucs01, the following SyslogSeverityMatchFound events generated: 
SeverityMatch : Critical 
MatchedEvent : Feb 8 01:00:01 lansuccucs01 local7 2 : 389: lansuccucs01: Feb 08 2015 06:00:01.765 UTC : %UC_SERVICEMANAGER-2-ServiceFailed: %[ServiceName=Connection System Agent][Reason=Service stopped abruptly][AppID=Cisco Service Manager][ClusterID=][NodeID=lansuccucs01]: Service terminated. 

On executing this task, while performing auto-discovery for the domain controller, it sets the service cache in database. The problem was reproducible every time when the task is executed with UMS configured with Auto-Discovery (Search for exchange server). It failed with Integrity Constraint Violation error while setting the service cache

It was found that CURL linking is broken for CuSysagent in 10.5 :

[root@ucbu-aricent-vm55 lib]# ldd *.so | grep curl
        libcurl_cisco.so.4 => /usr/local/cm/lib/libcurl_cisco.so.4 (0x05b17000)
        libcurl.so.4 => /usr/lib/libcurl.so.4 (0x01489000)
        libcurl_cisco.so.4 => /usr/local/cm/lib/libcurl_cisco.so.4 (0x046d5000)
        libcurl.so.4 => /usr/lib/libcurl.so.4 (0x03472000)
        libcurl_cisco.so.4 => /usr/local/cm/lib/libcurl_cisco.so.4 (0x031a3000)
        libcurl.so.4 => /usr/lib/libcurl.so.4 (0x03a17000)
        libcurl_cisco.so.4 => /usr/local/cm/lib/libcurl_cisco.so.4 (0x00b88000)
        libcurl.so.4 => /usr/lib/libcurl.so.4 (0x07e54000)
        libcurl.so.4 => /usr/lib/libcurl.so.4 (0x00aa6000)
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