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Cisco Bug: CSCus85994 - Connection Sysagent terminates while executing task "Check UM Services"

Last Modified

Jan 06, 2019

Products (5)

  • Cisco Unity Connection
  • Cisco Unity Connection Locale Installer
  • Cisco Unified Communications Manager Version 10.5
  • Cisco Unity Connection Version 10.5
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases


Description (partial)

Connection Sysagent terminates while executing task "Check UM Services"
It was found that CURL linking is broken for 10.5

Task "Check Unified Messaging Services" on execution abruptly terminates Connection System Agent service generating below alert :

[RTMT-ALERT-StandAloneCluster] SyslogSeverityMatchFound 
At Sun Feb 08 01:00:10 EST 2015 on node lansuccucs01, the following SyslogSeverityMatchFound events generated: 
SeverityMatch : Critical 
MatchedEvent : Feb 8 01:00:01 lansuccucs01 local7 2 : 389: lansuccucs01: Feb 08 2015 06:00:01.765 UTC : %UC_SERVICEMANAGER-2-ServiceFailed: %[ServiceName=Connection System Agent][Reason=Service stopped abruptly][AppID=Cisco Service Manager][ClusterID=][NodeID=lansuccucs01]: Service terminated. 

On executing this task, while performing auto-discovery for the domain controller, it sets the service cache in database. The problem was reproducible every time when the task is executed with UMS configured with Auto-Discovery (Search for exchange server). It failed with Integrity Constraint Violation error while setting the service cache

It was found that CURL linking is broken for CuSysagent in 10.5 :

[root@ucbu-aricent-vm55 lib]# ldd *.so | grep curl => /usr/local/cm/lib/ (0x05b17000) => /usr/lib/ (0x01489000) => /usr/local/cm/lib/ (0x046d5000) => /usr/lib/ (0x03472000) => /usr/local/cm/lib/ (0x031a3000) => /usr/lib/ (0x03a17000) => /usr/local/cm/lib/ (0x00b88000) => /usr/lib/ (0x07e54000) => /usr/lib/ (0x00aa6000)
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