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Cisco Bug: CSCus85270 - PrefAgnt id seen in logs if Personalized activity assignment is disabled

Last Modified

Feb 14, 2018

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

11.0(1)

Description (partial)

Symptom:
Preferred Agent id is seen in MR-PG PIM logs even if ?Personalized activity assignment setting ? is disabled.

Conditions:
Condition:
1.PA console setting:
Navigate till Partition: default->Settings->Department->Department Settings Group->Attributes
Set the value for ?Personalized activity assignment setting ? as Disable. And Can be reset at lower level as ?No?

2.Make all the required configurations for preferred agent at ICM side.
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