Cisco Bug: CSCus85270 - PrefAgnt id seen in logs if Personalized activity assignment is disabled
Feb 14, 2018
- Cisco Unified E-Mail Interaction Manager
Known Affected Releases
Symptom: Preferred Agent id is seen in MR-PG PIM logs even if ?Personalized activity assignment setting ? is disabled. Conditions: Condition: 1.PA console setting: Navigate till Partition: default->Settings->Department->Department Settings Group->Attributes Set the value for ?Personalized activity assignment setting ? as Disable. And Can be reset at lower level as ?No? 2.Make all the required configurations for preferred agent at ICM side.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases